Q: What is Beadberry?

A: Beadberry is a handmade beaded accessories business. Our mission is to provide you with high-quality, handmade accessories that help you feel confident and authentic.

​

Q: How do I place an order?

A: You can place an order through our website or our social media websites.

 

Q: What forms of payment do you accept?

A: We accept credit/debit cards, Apple pay, Google pay, Afterpay and Affirm.

​

Q: How long does domestic shipping take?

A: Shipping typically takes 3-5 business days.

​

Q: Do you ship internationally?

A: Yes, we ship worldwide.

​

Q: What about customs and import duties?

A: We ship internationally, but customers are responsible for paying any customs, duties, or taxes imposed by their country.

​

Q: How much will I pay in customs fees?

A: Customs fees vary by country and are beyond our control. Please check with your local customs office for estimates.

​

Q: Will you mark my package as a gift to avoid customs fees?

A: No, we are required to declare the full value of the package accurately.

 

Q: Can I return or exchange an international order if it's held in customs?

A: Please contact us if your package is held in customs. We may need to work with you to resolve the issue.

 

Q: How long does international shipping take?

A: Estimated delivery times vary by country, but typically take 1-3 weeks after the item has been shipped.

 

Q: What shipping methods do you use for international orders?

A: We use USPS for international orders.​

​

Q: Can I change my shipping address?

A: Please contact us as soon as possible if you need to update your shipping address.

 

Q: Do you offer free shipping?

A: Yes, we offer free domestic shipping on orders over 100 USD and free international shipping on orders over 200 USD.

 

Q: How do I estimate shipping costs?

A: Our shipping rates are based on USPS prices.

​

Q: Can I return or exchange an item?

A: No, we do not offer return or exchange, except in the case of damaged products. Please check our return and exchange policy.

 

Q: Do you offer any discounts or promotions?

A: Yes, we offer discounts and promotions from time to time. Subscribe to our newsletter to stay up-to-date on our latest news, free giveaways, promotions, and exclusive offers. Simply enter your email address below and click 'Join'.

​

Q: How do I track my order?

A: You can track your order through USPS website or by contacting our customer service team.

​

Q: What happens if my package gets lost in the mail?

A: We are not responsible for lost mail, but we'll do our best to help you resolve the issue.

 

Q: What should I do if my package doesn't arrive?

A: Please contact us and we'll assist you in tracking your package. If it's deemed lost, we'll work with you to find a solution.

 

Q: Will you replace or refund my lost package?

A: We'll evaluate each situation on a case-by-case basis. We may offer a replacement or refund, but it's not guaranteed.

​

Q: Is my personal information secure?

A: Yes, our website uses industry-standard SSL (Secure Sockets Layer) encryption, secure servers and secure payment processing to secure your personal information transmitted between your browsers and our servers.

 

Q: How do I contact customer service?

A: You can contact us through our website, our social media websites, or by email at info@beadberryhandmade.com.

 

Q: What if I have a question or concern?

A: Please don't hesitate to reach out to us, we're here to help!